China Consumers' Association Explains That Unpacking Does Not Affect The Integrity Of Goods.

< p > it is reported that the consumer protection law passed by last week will be implemented from March 15th next year.

Today, the China Consumers Association has explained the "a href=" //www.sjfzxm.com/news/index_s.asp "consumer goods < /a > returned goods should be intact" stipulated in the newly revised consumer protection law.

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< p > the twenty-fifth amendment to the new consumer protection law stipulates that operators sell products in the form of Internet, television, telephone and mail order. Consumers have the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

The law also stipulates that the goods returned by consumers should be intact.

Consumers are worried that operators will refuse to return products on the grounds that it is difficult to sell two times after opening commodities.

For the definition of "goods intact", Jiang Tianbo, Secretary General of the China Consumers Association, explained that, < /p >

< p > Jiang Tianbo: This is not a good commodity.

The attitude of our consumer association is clear, that is, the goods are intact.

As for the demolition of plastic cloth, as long as goods have not been damaged, they can continue to sell, that is, the goods are intact.

As for trading platform and operator, you think it is not a good commodity, so you and our consumer association have a lot of complaints when handling complaints.

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< p > Jia Dongming, director of the civil law office of the Standing Committee of the National People's Congress, pointed out that the commodity intact is mainly the commodity itself, not the packaging.

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< p > Jia Dongming: the goods are in good condition. I personally understand that the goods themselves are intact.

That's what it means.

For example, if you buy a a target= "_blank" href= "//www.sjfzxm.com/" > shoes < /a >, wear is worn out; or if you accidentally drop it on the ground, you will not be able to call the goods intact.

However, it is necessary and necessary to dismantle the packaging. If the goods are held in hand or imagined, they must be dismantled, and the quality of the products is not good.

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< p > buying things on the Internet and finding objects are quite different from photos. This is a problem that many consumers have encountered.

The newly revised consumer protection law stipulates that if there is a problem in the online shopping, consumers can directly negotiate with the third party network trading platform. If the real name, address and effective contact method of the seller or the service provider can not be provided, the platform needs to compensate first.

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< p > Jiang Tianbo, Secretary General of China Consumer Association, said that in recent years, Consumers Association has been promoting the work of "advance compensation".

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< p > Jiang Tianbo: even if you can't find a href= "//www.sjfzxm.com/news/index_f.asp" > < /a > at the end, let the China Consumers Association take the case. This case will be very small.

From the actual situation of complaints handled by various consumers' associations, all network platforms added to the rapid mediation platform will soon be processed.

You can rest assured that the trading platform is not so serious that consumers will still have problems.

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