Changchun Consumers Association First Half Statistics Released Clothing Shoes And Cap Complaints Volume First
In the first half of this year, Changchun consumers' associations at all levels accepted 2110 complaints from consumers, and received more than 10980 consumer consultations to save consumers about 3000000 yuan in economic losses.
In the first half of the year, the top ten items of complaints were clothing shoes and hats, household electronics and electrical appliances, social services, food, daily merchandise complaints, other commodities, telecommunications Internet, communications, online shopping, auto parts.
Complaints about fixed telephone and postal basic services are zero.
In the first half of the year, Changchun
Clothing and shoes
Complaints amounted to 256.
The main problems are three:
First, the quality problem is outstanding.
If the garment is open, broken, zipper damaged, buttons fall off, the fabric will appear pilling, fading and deformation in a short time.
Two is the wrong clothing logo, such as washing clothes logo is not clear, resulting in shrinkage and deformation of clothing cleaning, clothing shoes and cap number logo and actual inconsistent.
Three, businesses do not perform the obligations of repair, replacement and refund according to the regulations. Especially when some famous brand goods are in question, they refuses to bear the relevant responsibilities because of improper use or insufficient evidence.
In the first half of this year, Changchun furniture products complained 65, an increase of 13.5% over the same period, and 61 complaints of decorative building materials, an increase of 25% over the same period last year.
249 complaints about life service in Changchun.
It involves 60 complaints about food and beverage, 51 complaints for washing and dyeing, 44 complaints for lodging, 35 for cosmetic complaints, and 10 complaints for wedding photography.
Changchun city health products complaints 48, an increase of 6.7% over the same period, most of the deceived are middle-aged and elderly people.
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