Receptionist Skills In Sales Techniques

First: in

When you know the real problems of your customers, try to make them speak.

Ask for more questions, bring an inquisitive attitude into play, give play to the spirit of inquiring into the bottom, let customers complain more, raise more questions, and understand the real needs of customers.

Second: consent

Feelings

When the client has finished speaking, do not directly answer questions, and avoid emotional avoidance, for example, I feel you.

This can reduce the customer's alert mentality, so that customers feel that you are standing on the same starting line with him.

Third: grasp

Problem, let the customer elaborate.

"Repeat" the specific objection of the customer, understand the needs of the customers in detail, and let the customers explain the reasons in detail as far as possible.

Fourth: confirm customer questions and answer customer questions repeatedly.

What you have to do is repeat what you hear. This is called the first to follow, to understand and follow the client and their mutual recognition parts, this is the final paction channel, because this can understand whether your customers know the benefits of your product, which guides you to the final success.

Fifth: let the customer understand the real motive behind his objection.

When customers see the motive behind them, sales can start from this point of view, think of and tell the value of customers' needs, then the barriers between them will be eliminated. Only in this way can we establish a genuine mutual trust relationship with our customers.