Consumer Rights Watch: Shoe Materials With Special And No Indication Of Human Damage Must Also Be Returned.

Less than p days ago, Ms. Han of Yangxin County bought a brand of Lady leather leather shoes of PU leather noodles in Yangxin, a a href= "//www.sjfzxm.com/" target= "_blank" > shoes < /a > hat shop, which spent 298 yuan.

On the second day after the purchase, Ms. Han walked on the road wearing new shoes. She accidentally touched a small stone on the roadside. The skin on the bottom of the sole of the shoe fell off, which seriously affected the beauty of her dress.

Miss Han believes that the quality of shoes is a problem, requiring businessmen to change a pair of new shoes or shoes.

The businessman is man-made damage as a reason, do not retreat or change.

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Under P, Miss Han complained to Yangxin County < a href= "http://sjfzxm.com/news/index_cj.as" > Consumer Association < /a >.

After investigation, the two sides disputed the reasons for the damage of the shoes. The staff members of the consumers association could not judge whether the shoes were damaged because of the quality or man-made reasons.

Since the two sides were unable to reach a conciliation agreement, the staff of the association suggested that the damaged shoes should be sent to the manufacturer or the statutory quality inspection department for testing to determine the cause of the shoe damage.

The two sides agreed to take the shoes to the manufacturer's shoes quality supervision and Testing Center for quality identification.

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A week later, the manufacturer issued a shoe inspection report, and the test result identified < a href= "http://sjfzxm.com/news/index_x.asp" > shoes < /a > sub zero quality problems. The damage was caused by external force collision. P

But the second items of the test results indicate that the outside of the sole is a special material which prohibits the external strong collision.

According to the eighteenth provision of the law on the protection of consumers' rights and interests, operators should ensure that the goods or services they provide are in line with the requirements for the protection of personal and property safety.

Where a commodity or a service may jeopardise safety of person or property of the consumer, it shall make a true statement and clear warning explaining and indicating correct methods for the use of such a commodity or receipt of such a service and preventative measures against such an occurrence.

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< p > after investigation, there is no explanation and warning about the use of the product in the shoe outer package. The shoe sales position in the store does not give any explanation and warning to the product.

According to the relevant provisions of laws and regulations, such as the product quality law and the consumer rights protection act, the Seller shall be responsible for repairing, replacing and returning goods without the prior performance of the product's performance. If the seller or the consumer fails to purchase the product, the Seller shall compensate for the loss.

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< p > the staff members of the consumer association have made clear to the businessmen the regulations of the state on the relevant laws and regulations. Finally, the merchants agreed to refund the shoes purchased by Ms. Han, and apologize for the inconvenience brought by Ms. Han.

The company also promised to stop selling the shoes immediately, inform the manufacturer about the problems of the shoes, and return the shoes immediately if they found similar problems.

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